It’s normal for business owners like you to understand and follow what your target customers want. However, what if you often have to deal with customers who are always complaining? Of course, this is indeed not easy, especially you also can not equate one customer with other customers. However, the following simple ways you can do so that you can more easily understand your customers.
1. Watch your customers’ tendencies
Everyone certainly has a different character, so you need to understand what your customer’s character looks like. There are customers who prefer to transact with their payment cards, but there are also customers who just rely on e-wallets on their smartphones to transact. Although there are various payment methods, you only need to use Cashlez, which accepts various transactions.
2. Set clear service standards
So that you can maintain good relations with buyers, it helps you set clear service standards. For example regarding the standard replacement of damaged goods or the deadline for exchanging goods that have been purchased. That way, both the buyer and you as a seller can find out their respective rights and obligations.
3. Show the customer that you are competent
To show that you really sell a quality product, you need to show proof to your customers. So when you make an offer, try to include the results of your previous achievements, such as evidence that you have helped your previous customers.
4. Deal with customers professionally
It can’t be denied, sometimes you can experience things you don’t want, which is getting complaints from customers. Even if the complaint makes your emotions overflow, still face it professionally. Listen to the complaint until it is finished, then convey your arguments, or if you are wrong, apologize immediately.
5. Establish good relationships with customers
Without communication with customers, you will find it difficult to know what they like or dislike. So in addition to greeting customers, you can also ask general questions, such as their favorite products and their opinions about the quality of the product.
The customer is king, so you have to follow their preferences, not the other way around. Without customers, there will be no sales, right?