1. Change the way you increase customer loyalty
A business owners who wants to have loyal customers certainly needs to take a personal approach. This means, you are required to maintain communication with your customers, but this can only be realized if you succeed in gathering customer data to find out about what things customers like.
2. Give a personal message on every purchase
Even though it looks so simple that it’s often ignored, you should never underestimate the message that the seller gives to the customer. The reason is until now, personal messages, especially those written using handwriting, are still the things that impress your customers. In the message, you can say thank you and information about the products they bought.
3. Discuss with all staff
It is undeniable, having an unreliable staff will certainly make you trouble. Therefore, communicate often to ensure that the staff understand very well what the service procedures are in your business. Instead, you also need to ask their opinion, what things they think still need to be improved in your business.
4. Create promotions regularly
Believe it or not, business owners who don’t plan their promotional forms properly will have an impact on sales smoothness as well. Therefore, within a certain period, you need to schedule any promotions that can be enjoyed by customers. In addition, look for ideas and other inspiration that you can implement as a promotional program.
Behind every goal that we want to achieve, of course there will always be effort and sacrifice that we must make. But in spite of the difficulties and challenges that exist, everything you strive for can be made valuable learning!