Even though it isn’t shown, customers are certainly more happy if they can talk a lot with you, not just when shopping. This can be done by providing a variety of communication media, ranging from automatic email response features and telephone numbers they can call. Remember, you can also use social media like Facebook and Instagram to get to know customers better.
Professional business people will always try to be contacted anytime when customers need it. Even though you are engaged in businesses that require face to face such as cafes, you can still provide special services for customers who want to ask questions or convey something to you.
If you want to be a business actor focused on customer satisfaction, then you have to understand and provide the things that your customers need. This makes them more loyal. They realize that everything they get is a form of appreciation from you as a business actor.
Another way you can respect customers is to treat them the way you treat important people in a community. In this case, you can gather your customers, for example by holding a webminar or question and answer session on social media.