To serve customers, you have to do it professionally. Especially when your customers are in need of help. In addition to feeling helped by your presence, they will also feel valued because you treat them well. Therefore, also use the following 6 tips so that you and your team members can serve customers more optimally.
1. Always be available for customers The first thing you need to do to make customers feel valued is by your own presence. When you meet them, you can greet them and ask what they currently need. And certainly, all interactions that you do must also use polite words.
2. Give a helpful response To make customers feel valued, you must make eye contact and give them a smile. Then, start asking what you can do to help the customer. After that, let your customers answer it themselves.
3. Do not only rely on one person Although you employ staff to make it easier for you to manage your business, there are times when you also need to accomplish this independently. Do not let, you do not give direction to the staff so that your staff continue to follow their colleagues.
4. Involve customers in solving problems When facing a problem, we should not have to withdraw. Instead, you have to open yourself up by giving customers the opportunity to speak up. From here, you can actively start the things you want to run.
5. Be cheerful and polite
When you are doing business with customers, try to show your cheerful face. Remember, your smile might mean a lot to you. Thus, your customers will increasingly feel appreciated.
6. Serve customers appropriately and quickly It’s only natural for businesses to help customers, from choosing products to serving the buying process. Now, so that the service is getting more leverage, you can use Cashlez, a free cashier application that contains mPOS features so that you can enter all product categories and serve transactions practically.
Customers are a priority in every business, both on a micro and macro scale. So, try your best so that the level of satisfaction of their shopping has increased.