Deciding to open a home-based business is the right thing if you want to start a business with minimal capital. If taken seriously, the results would be satisfying! To get maximum results, you will certainly focus your marketing strategy based on customer satisfaction. But there are times, what you provide is still not enough so you still get complaints. Making mistakes with customers is common, because all business people, both those who are large or micro, have certainly experienced it. However, it must be realized that the quality of service is one of the most important elements for the smooth running of your business. If you don’t resolve your mistakes, you can experience the following 3 things!

1. Your business reputation is bad
Building a good business reputation is not easy because you need maximum time and effort to convince customers that you provide superior products and services. However, it turns out that business reputation is very easy to go down. Nowadays, customers can quickly write reviews if they experience something unpleasant when shopping. Therefore, you must also act as quickly as possible to resolve the problem.

2. You have difficulty getting potential customers
Poor customer service will make it difficult for you to get potential customers. Even though you already have prospects with potential customers, of course your efforts will be in vain if you do not provide a response quickly and informative. So, giving a good first impression is not enough, there needs to be a follow-up until the prospect is really interested in your business product. So that you can easily manage your prospect’s information, don’t hesitate to maximize marketing and marketing strategies. After your product has been sold successfully, you also need to be ready to receive questions from customers.

3. The number of customers begins to decline
You may already know that getting new customers usually requires more effort than keeping existing customers. This is also one of the reasons why serving customers to the fullest is very important. However, did you know that most potential customers will tend to shop if the previous customer has a good shopping experience? However, what happens if existing customers are disappointed with you? Of course, they will slowly look for other businesses.

By prioritizing customer satisfaction, you have prioritized the success of your business. What things have you done to anticipate and resolve complaints from customers?

Share : icon icon