Towards the mid-year holiday season, many hoteliers began to prepare themselves to re-open their businesses based on security and health protocols. The Indonesian government has also prepared guidelines that can be used to ensure that hotel areas remain clean and hygienic. So, what are the applications of New Normal in the hospitality industry? Come on, see the review through the explanation below!
1. Keep hotel cards and room clean
As objects that are included in the category of surfaces that are frequently touched, janitors will now also focus on maintaining the cleanliness of hotel cards and room keys. Reporting from kompas.com, WTTC (World Travel & Tourism Council) advises hotel managers to evaluate the hotel cleaning guidelines periodically. The evaluation can be focused on certain points and surfaces that are often touched by visitors and hotel staff.
2. Keep applying social restrictions to guests
Although the New Normal era has been applied, the application of social distancing must continue to be carried out in order to maintain security among the visiting guests. According to WTTC, hoteliers need to post information about social restrictions so that guests can apply this effectively. In addition, hotel managers also need to provide special protocols at certain places, such as limiting the number of elevator users or public facilities such as fitness centers.
3. Providing training on health protocols to hotel staff
Before implementing New Normal, hotel owners also need to ensure that all staff understand the health protocol. Therefore, they are required to provide training to all staff, ranging from the application of social distancing to cleaning steps such as washing hands regularly and using masks.