Reader Guide
Procurement
If there is damage to the reader, the Merchant will get a warranty from Cashlez.
Rental
in case of lost/damaged device, Merchant will be charged for repair / replacement fee in which the amount is adjusted according to the results of investigation by Cashlez team
In case of broken readers, how long does it take until the new reader replacement arrive?
Broken devices have to be returned to Cashlez. Replacement procedures as follows:
  • For devices bought by merchant, after the broken reader is received by Cashlez, the shipping process will take 5 working days for Jabodetabek area and 9 working days for outside Jabodetabek area.
  • For devices rented by Merchant, After the broken reader is received by Cashlez, the shipping process will take 5 working days for Jabodetabek area and 9 working days for outside Jabodetabek area.