PRIVACY POLICY of Cashlez Merchants (Users)


We, PT Cashlez Worldwide Indonesia Tbk (“Cashlez”), have a real commitment to respect and protect all Merchant personal data and/or information. Cashlez’s privacy policy ("Privacy Policy") applies to all Merchant personal information collected by Cashlez or sent to Cashlez, both offline and/or online including but not limited to personal information collected or sent through websites, applications, and/ or through other means (“Personal Data”).

Cashlez has the right to change, update and/or add part or all of the provisions of this Privacy Policy at any time. By continuing to access and use all of Cashlez’s services, Merchants are deemed to have agreed to all provisions of this Privacy Policy as well as changes, updates and/or additions that Cashlez has made to this Privacy Policy.

Cashlez has the right to, from time to time, make changes, additions and/or modifications to all or part of this Privacy Policy. For this reason, Cashlez advises all Merchants to always read this Privacy Policy so that Merchants can understand every provision that Cashlez applies from time to time to this Privacy Policy.



Cashlez will collect all data, information and/or information in any form that identifies the Merchant, which from time to time the Merchant conveys to Cashlez or that the Merchant includes or conveys in, on, and/or through all Cashlez services concerning personal information Merchants, which include, but are not limited to; full name, gender, nationality, religion, marital status, and/or Personal Data combined to identify a person, and other data classified as Personal Data based on Law No. 27 of 2022 concerning Personal Data Protection (“PDP Law”).

Collection of personal data/information by Cashlez from activities using Cashlez services will be processed by Cashlez in accordance with applicable laws and regulations with the aim of processing transactions, managing and expediting the process of using applications and services provided by Cashlez, as well as other purposes as long as it does not conflict with the provisions of the applicable laws and regulations. The data collected includes but is not limited to data submitted independently by the Merchant, data recorded when the Merchant uses the Application, and data obtained from other sources. Applications can combine data obtained from these other sources with the data they collect.


Cashlez guarantees that there is no disclosure, sale, transfer, distribution and/or lending of Merchant Personal Data to other third parties that are contrary to applicable laws and regulations and other purposes including but not limited to the following:

  1. identify Merchant use of Cashlez applications and services;
  2. process transactions submitted by the Merchant;
  3. preventing, detecting, and overcoming the occurrence of criminal acts that may occur in the use of the Application including but not limited to fraud, embezzlement, theft, money laundering;
  4. develop, add and provide products to meet Merchant needs;
  5. Merchant account administration matters;
  6. develop, improve, and provide Cashlez services, Applications, and features in the Application;
  7. sending information that Cashlez deems useful for Merchants including information about services from Cashlez (newsletters) after the Merchant gives approval to Cashlez that the Merchant does not object to being contacted regarding Cashlez services;
  8. internal administrative purposes, such as; audit, data analysis, records in data base;
  9. communicate with the Merchant in connection with all matters regarding the Application, Cashlez services, and/or features thereof;
  10. maintain the safety, security and continuity of the Application, Cashlez services, and/or features thereof;
  11. help present available services and/or services that will be available later on the Application and process all forms of Merchant activity, including but not limited to Transactions, payment verification, promotions, and product delivery;
  12. communicate, register, and collaborate with Cashlez business partners (such as banks, logistics providers, payments, and other service feature or facility providers) with Merchants in terms of solving problems and other matters;
  13. market, publish, improve and maintain the quality of the Application;
  14. perform data processing for and on behalf of Cashlez; And
  15. comply with legal obligations and/or there is a valid request from law enforcement officials or an authorized state administration agency.


With regard to the disclosure of Merchant Personal Data as above, Cashlez will/may need to disclose Merchant Personal Data to other parties including but not limited to consultants, subsidiaries and affiliates, agents, affiliates, and/or other third parties located within and/ or outside the territory of Indonesia. Nonetheless, these third party service providers, agents, affiliates and/or other third parties will only manage and/or utilize the Merchant’s Personal Data in connection with one or more purposes as stipulated in these provisions and in accordance with the provisions of laws and regulations. applicable.



For the purpose of developing, improving, protecting and/or maintaining applications and other Cashlez services, if required to disclose Personal Data to third parties. The Merchant hereby declares that he has given approval, permission and authority to Cashlez to disclose and provide access to Personal Data to third parties for the purposes referred to in this paragraph.

For the avoidance of doubt, the third parties referred to in this Privacy Policy may include, but are not limited to:

  1. Cashlez’s parent company, affiliates and subsidiaries;
  2. Cashlez partners, including parties with whom Cashlez works together, including but not limited to processing transactions and verifying payments;
  3. marketing research, event management, sponsorship, and advertising firms;
  4. service providers, including information technology (IT) service providers for infrastructure, software, and development work; And
  5. professional advisors, external auditors, legal advisors, finance, consultants, and others.

In connection with disclosing Personal Data to third parties for the purposes referred to in the paragraph above, Cashlez hereby guarantees that Cashlez will maintain the security and confidentiality of the Merchant’s Personal Data that Cashlez discloses to these third parties. In addition, Cashlez will only disclose relevant Personal Data to be disclosed to these third parties according to the purpose of the disclosure.

Besides that, for other purposes, in certain cases Cashlez may be required to disclose Merchant Personal Data to authorized institutions, agencies, institutions, agencies, or government based on an applicable law, order, decree, or decision letter, in which case the Merchant hereby states that the Merchant has given approval, permission and authority to Cashlez to disclose data to these parties.

Merchant Personal Data can also be disclosed to third parties if there are company transactions, such as; establishment of a joint venture, sale of a subsidiary or division, merger, consolidation, takeover, sale of assets, or liquidation.


Time period

  1. Personal Data processing period

Cashlez has the right to process Personal Data as long as the Merchant becomes a Cashlez service user, and/or there is a request from the competent authority to end processing of Personal Data.

  1. Personal Data retention period

With the approval of the Merchant, the data obtained by Cashlez will be stored for the time specified by Cashlez. The Merchant has the right to ask for withdrawal of consent and deletion of his Personal Data at any time, as long as the Merchant has stopped using the Application service.



In the event that the Merchant has a request, question, comment, complaint or claim regarding this Privacy Policy or the Merchant wishes to gain access and/or make corrections to his Personal Data, please contact [email protected] and [email protected].





PRIVACY POLICY of Cashlez Website

Thank you for visiting our site. Your privacy is important to us. This privacy policy reveals how we collect, protect, use and share information collected about you on this site. We encourage you to read this policy carefully. We hope that this disclosure will provide a clear understanding of how we handle your personal information and will help increase your trust in our site. By using this site, you agree to the terms of this privacy policy. This privacy policy is in addition to our terms and conditions, and we encourage you to read it, because by clicking ok or by pressing enter you declare that you are also subject to our privacy policy.

This policy does not cover everything inherent in the operation of the Internet, and therefore it is beyond our control, and the operation of the internet may not be applied in any way that is contrary to applicable laws or government regulations


This privacy policy can be revised periodically, where details of changes to this policy will not be informed directly to site users. The date of the policy is noted under the heading "Privacy Policy" as stated above. Your use of this site after any changes to the privacy policy will be governed by the revised privacy policy. Therefore, we recommend that you read our privacy policy every time you visit our site.


You can surf this site and see all of our content on this site without having to submit any data, except for some parts of this site that are indeed allowed to be downloaded or printed.

Cookies; Pixel Tags

We reserve the right at any time to collect anonymous information, non-personal information about your use of this site through the use of "cookies" and pixel tags. "Cookies" are pieces of information that a website sends to your computer and places on your computer’s hard drive when you view a website. "Cookies" allow us to know how often someone visits our site and the activities they do while on our site (such as places you visit, etc.). "Cookies" can also be used to store personal preferences for your convenience and to track trends and patterns of users of our site. Information collected by "cookies" can help us better understand and improve this site and our products that are considered valuable by users of our site. Cookies do not tell us your e-mail address or other personal information.

However, after you choose to provide us with your personal information, that information can be linked to data stored in "cookies." Your browser software can be set to reject all "cookies" or to warn you every time a cookie is being sent. You do this through settings in your browser (such as Netscape Navigator or Internet Explorer). Each browser is slightly different, so please look at your browser’s Help menu to learn the correct way to reject "cookies" or receive a warning about "cookies." If you choose to reject our "cookies," certain functions and conveniences of our site may not work properly, but you do not have to accept our "cookies" to be able to use our site productively. Sponsors, partners or advertisers on this site can also use their own "cookies" when you click on ads or links to their sites or services.

PT. Cashlez Worldwide Indonesia does not control the use of "cookies" from third parties or how they manage the information they collect from your visits to their sites. We recommend that you review the privacy policies of other sites that you visit or that are connected from our site, for any information about how these other sites use "cookies" and your personal information. In addition, our site visitors who have received promotional campaigns targeted by PT. Cashlez Worldwide Indonesia or a third party that is an advertising company, may have several pages that they have visited on our site listed by us or by the company through the use of pixel tags (also called "gifs"). Information collected in this way can be linked to personally identifiable information. Information collected by pixel tags is used for the purpose of targeting future campaigns and increasing visitor information that will be used in

Embedded Code

We use a tracking utility called Google Analytics that uses the user’s IP address and code embedded on our site to collect non-personal information about website usage and movement on our site. This data is then analyzed and used to improve user experience and to promote our products. You must refer to the Google Analytics Privacy Policy to learn how they collect and use information. You can find Google Analytics’ privacy policy here:

This site is intended for adults

This site is not designed or intended to attract people under the age of 18. We do not collect personal information from anyone we really know is under the age of 18. By using this site, you acknowledge that you are 18 years or older .


We use non-personal information that we collect or collect by Google Analytics to analyze site usage and movement on the site, to improve the design, content and offerings of our site, to personalize your internet experience and to promote Cashlez. We can also share a number of non-personal information about our site users with advertisers, third party business partners, sponsors and other third parties.

We can use third-party advertising companies to serve ads when you visit our site. This company can use information about your visit to our site and other websites, combined with non-personal information about your interests from other online and offline sources, in order to provide advertising about Cashlez and services that interest you. In addition, we share information on using the website about visitors from our site, including those who have received targeted promotional campaigns, with this company with the aim of managing and targeting Cashlez-related advertisements and services and for analyzing market research in this site and our other sites. For this purpose, as previously stated, we and our advertising company can record some of the pages that you visit on our site through the use of pixel tags (also called clear gifs). In order to provide advertisements to this site, our third party advertisers can place or recognize a unique "cookie" on your computer.


You can always choose not to give us your personal information by not filling out and / or completing any form on this site or our other sites, and by not communicating with us via e-mail. If you provide us with your personal information, then you agree to the use and disclosure of such information in line with this privacy policy and the Terms and Conditions.


The importance of security for all personal information relating to our site users is a very important concern for us. Unfortunately, no data transmission over the Internet can be guaranteed to be 100 percent safe. As a result, while we strive to protect your personal information, we cannot ensure or guarantee the security of any information that you send to us or from our products or services online, and you do so at your own risk.

Our current security practices that we protect your personal information after the information is in our hands include: (1) using a password to authenticate users before giving access to personal information (we encourage you to change your password regularly and not share it with anyone) we have, (ii) use a firewall to protect the information on our servers, (iii) protect the physical security of our servers, and (iv) limit employee and consultant access to your personal information.

However, keep in mind that every time you give an example of personal information online, for example through a message board or chat area - that information can be retrieved and used by people you don’t know. We cannot guarantee the security of any information that you disclose online, and you do so at your own risk.


We will disclose and provide personally identifiable information to comply with legal provisions, including but not limited to a law and court order, including also to implement the provisions in our Terms and Conditions, or to protect the safety and security of our consumers and / or our site.