Transaction Guide
What cards do Cashlez accept?
  • We accept any cards with GPN, visa, mastercard, and JCB logo on it
  • Our reporting system also includes cash transaction
What is the fee for each transaction?
You can see the fees here (link it to MDR Guides)
How to void a transaction?
For unsettled transactions, merchant can do void by:
  • Mobile app : Transaction history - choose the transaction that wanted to be voided - void transaction - enter your password.
  • Cashlez Report: click the transaction menu - choose the transaction that is going to be voided - choose void - enter user id and password - confirm.
  • For the transaction that have been settled, merchant can contact support@cashlez.com providing merchant name, date of transaction, amount of transaction, and the reason why would you want to void this transaction, in a chronological way.
Is there any transaction limitation?
Yes, there is a limit of transaction for every merchant
What happen when a merchant reaches the transaction limit?
  • Transaction will no longer doable.
  • Merchant can request a transaction limit upgrade by contacting support@cashlez.com
How long does it takes until funds are received by Merchants?
  • Funds will be processed in 1 working day and will take no longer than 3 working days until it arrives in your account for Bank Mandiri and 4 working days for non Bank Mandiri account.
  • Deposit to Bank mandiri account will be free of charge. For non Bank Mandiri account, a transfer fee of Rp 5.000 will be deducted from your deposited amount.